1st Line Support EngineerGloucester - Onsite Parking AvailableUp to £21,000 DOE

An exciting opportunity to work for a nationally renowned IT Managed Services Provider with clients across the UK and Europe.

The Role:
To always provide excellent and effective customer service Provide 1st line support for incoming service requests, utilising the service desk ticketing system Take ownership of support requests, ensuring they are resolved and ensure customers are always communicated to Answer incoming telephone calls, tickets and emails and provide first point of contact as well as escalations Correctly log and update tickets with the required information relating to support requests Log support tickets for all issues flagged, including 24/7 and daily checks Notify the service desk coordinator of reoccurring outages Provide general administration and scheduling tasks for the service desk coordinator
The Candidate:
Experience working in an IT support environ...

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