First Line IT Support Technician

Have you got the technical ability and customer care skills to be the first port of call for clients reporting faults? Do you have a keen interest in IT and Technology? You will need to excel at remote troubleshooting and providing a first line fix where possible.

Location: Stroud, Gloucestershire

Hours of Work: Full time Monday to Friday

Salary: £18,000 - £22,000 per annum

Key Responsibilities:

* Being the first point of contact for clients reporting faults and queries in relation to orders

* Handling incoming customer calls, recording their details and managing requests

* Performing remote troubleshooting through diagnostic techniques and relevant questions and providing a First Line Fix where possible

* Working closely with 2nd Line Support team where necessary

* Providing regular updates to customers on the status of reported faults and escalating where appropriate.

* Ensur...

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