As Service Desk Analyst you will be working with a team of professionals acting as the first point of contact for all our customers and users. You will raise tickets for reported incidents and requests looking to resolve as many as possible at first point of contact. You will accurately assign tickets to 2nd and 3rd Line Support Teams and keep customer updated, offering first class customer service.

You will support the channel shift and 'shift-left' agenda, seeking to use all available resources to improve the customer experience, sharing and providing first-hand customer feedback and insight to the wider service management team.

This is what we need you to do...

* Acts as the routine contact point from all customers and users in relation to IT, receiving and handling requests for support.

* Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution within agreed service targets.

* Provi...

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