About the role:

Through a culture of collaboration, learning and opportunity, Customer Service is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. We take a proactive, always-on approach to service and we will go further than any other by providing a unique end-to-end service experience that spans cloud, cyber security, networks and unified communications.The result: We save our customer's time and they get the high-performance service experience that is critical to their success. The Service Desk forms part of the Customer Services department responsible for delivering technical support to UK business customers 24x7, 365 days a year.

Purpose

Service Desk Analysts are primarily responsible for 1st level customer support and triage of support tickets to the relevant support teams/functions across the business. Analysts act as a central point of contact between the c...

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